social icons WMMM twitterfacebook RSS facebook twitter RSS Center

Stevi's Blog



Treating Everyone Better - And Not Just Because Baby Jesus Wants Us To

Brushing up on my news this morning, I came across an article (listed below) that featured a France-based cafe taking steps to eliminate rudeness in their business. The article only highlighted this for one side of the counter, but I am a firm believer that pleasantness should come from both sides to ensure a great experience for all.

I come from a background of customer service - it's hard to go through an entire career and not have at least a small stint at a restaurant or likeness under your belt - and I found that many 'rules' in customer service are NOT accurate. Say for instance: the customer is always right; how ridiculous does that sound? It would be like an aquaintence of a friend joining them in your house for a chat, then that person demanding outrageous things from you. Sure, you want them to be happy, because they are an aquaintence of a friend, but you would still feel uncomfortable for someone to treat you that way; it's the same thing in any customer service-based job. Yes, patrons of a business allow the employees to get paid, but no one should have to put up with rude people - on any end.

The Holidays are notorious for this behavior. The way I handle it is to kill everyone I meet in a service-type industry with kindness (an old cheerleader trick I learned in High School). It's very hard to get defensive with anyone who initiates any conversation with a pleasant tone. I also smile and make eye contact; this was taught to me in a workplace communication class that works for any interaction with a person (goes back to that old 'actions speak louder than words' additive. Finally, it is always better to ask to speak with someone different if an interaction goes South. There is just no getting through to some people, no matter how nice you come across, and if you're a customer, asking to speak with someone else in a calm and pleasant (not sarcastic) tone is not unheard of. Even if you're an employee dealing with an unrulely customer, making up an excuse to take a break from the situation or going to a superior is not unheard of.

Bottom line: it doesn't matter who has the money or who is taking the money; if we're all nicer to eachother, it will make for a better day for everyone.

(Click here for the above mentioned article)
-Stevi


Tags :  
People : Jesus Wants




 
12/12/2013 12:22PM
Treating Everyone Better - And Not Just Because Baby Jesus Wants Us To
Please Enter Your Comments Below
Title :
Comment :
Listen Live (WMMM)
Playlist (WMMM)
Activate With M
Submit
Will this be Clapton's last record?
Eric Clapton definitely has retirement in mind. He hinted to Rolling Stone recently that he may quit touring and recording, and only play for family and friends. We can look forward to at least one more new Clapton record before he hangs up his Strat...
Read More
World's Worst iPod: Olivia Newton John "Please Mr. Please"
Olivia Newton-John was all over the radio in the 1970s, with hits that included "Have You Never Been Mellow," "If You Love Me (Let Me Know)" and of course those songs from the movie "Grease." But not a lot of people had good memories about "Please...
Read More
Mayflies: faschinating, or horrifying? You decide.
The mayflies were out in full force over the past couple days. Now I've heard about these insects over the years, but have never experienced a mayfly swarm. I think I'm pretty happy about that. Apparently the mayflies were so thick they...
Read More
Free downloads: The Bayonets
If you were listening to Triple M on the morning of Thursday July 17th, you may have thought somehow we slipped back to 1965. But it wasn't an old song we were playing--it was a brand new one from the Los Angeles band the Bayonets, called "Crash...
Read More
RIP Johnny Winter--that guy sure could play
"For me, blues is a necessity." That's a quote from blues guitar great Johnny Winter, who died on Wednesday in Zurich, Switzerland. He came to prominence in the late 1960's after he was featured in a story in Rolling Stone magazine, put out 20...
Read More
World's Worst iPod: Information Society "What's On Your Mind (Pure Energy)"
There's something about the allure of Star Trek that made this song by Information Society extra special. It went all the way to #9 on the charts in 1988 for the band based in St. Paul, Minnesota. According to wikipedia, the band got the...
Read More
It's not *that* kind of pool party! ~ Stevi
Pool party's are the best! ...Until someone decides to drive a vehicle in for a swim. Someone should have told her Jeeps don't make good pool toys, and aren't boyant. Check it out, it'll make you feel better about that time you walked out...
Read More
Warren Buffett and Paul McCartney: the conversation
By now you've probably seen that "selfie" taken by a kid in Nebraska with Warren Buffett and Paul McCartney sitting on a bench in the background. (No? Click here). But I have something more exclusive..the transcript of the conversation these two...
Read More
 
Recent Blog Posts
Categories
Archives