social icons WMMM twitterfacebook RSS facebook twitter RSS Center

Stevi's Blog



Treating Everyone Better - And Not Just Because Baby Jesus Wants Us To

Brushing up on my news this morning, I came across an article (listed below) that featured a France-based cafe taking steps to eliminate rudeness in their business. The article only highlighted this for one side of the counter, but I am a firm believer that pleasantness should come from both sides to ensure a great experience for all.

I come from a background of customer service - it's hard to go through an entire career and not have at least a small stint at a restaurant or likeness under your belt - and I found that many 'rules' in customer service are NOT accurate. Say for instance: the customer is always right; how ridiculous does that sound? It would be like an aquaintence of a friend joining them in your house for a chat, then that person demanding outrageous things from you. Sure, you want them to be happy, because they are an aquaintence of a friend, but you would still feel uncomfortable for someone to treat you that way; it's the same thing in any customer service-based job. Yes, patrons of a business allow the employees to get paid, but no one should have to put up with rude people - on any end.

The Holidays are notorious for this behavior. The way I handle it is to kill everyone I meet in a service-type industry with kindness (an old cheerleader trick I learned in High School). It's very hard to get defensive with anyone who initiates any conversation with a pleasant tone. I also smile and make eye contact; this was taught to me in a workplace communication class that works for any interaction with a person (goes back to that old 'actions speak louder than words' additive. Finally, it is always better to ask to speak with someone different if an interaction goes South. There is just no getting through to some people, no matter how nice you come across, and if you're a customer, asking to speak with someone else in a calm and pleasant (not sarcastic) tone is not unheard of. Even if you're an employee dealing with an unrulely customer, making up an excuse to take a break from the situation or going to a superior is not unheard of.

Bottom line: it doesn't matter who has the money or who is taking the money; if we're all nicer to eachother, it will make for a better day for everyone.

(Click here for the above mentioned article)
-Stevi


Tags :  
People : Jesus Wants




 
12/12/2013 12:22PM
Treating Everyone Better - And Not Just Because Baby Jesus Wants Us To
Please Enter Your Comments Below
Title :
Comment :
Listen Live (WMMM)
Playlist (WMMM)
2 Minute Promise
Submit
World's Worst iPod: El DeBarge "Who's Johnny"
A lot of people seemed to have fond memories of this questionable song from 1986. "Who's Johnny" was the first solo hit for the guy named El DeBarge, and it went to number 3 on the charts. Some of you might remember it from the movie "Short...
Read More
Finally, recognition of Stevie Ray Vaughan by the Rock Hall
The new list of nomines for the Rock and Roll Hall of Fame is out, and finally they give a nod to Stevie Ray Vaughan. The Rock Hall has passed Stevie by for the more than ten years that he's been eligible, causing me and other blues fans much...
Read More
You might want to see "Once" twice
I had the opportunity to go see "Once" at Overture Hall last night, and I guess the two word summary of my review could be "weirdly awesome." The story isn't too complicated, which is good because I sometimes had a hard time understanding the...
Read More
World's Worst iPod: Stonebolt "I Will Still Love You"
It seems Kitty was all alone in the Canadian wilderness with her love for the 1978 hit "I Will Still Love You" by Stonebolt. It only made it up to #29, so it seems a lot of folks didn't have the fond memories of the song that she did. With amazing...
Read More
World's Worst iPod: Neil Diamond "Yesterday's Songs"
Even Neil Diamond fans didn't seem to want to throw their support behind this one. "Yesterday's Songs" with its cheesy backup singers may be the most cliche song the guy does! It made it up to #11 on the charts in 1981/82 and was #1 on the...
Read More
Free download: Benjamin Booker
Benjamin Booker is a 25 year old New Orleans musician who's been getting some attention with his debut self-titled album. He's been on David Letterman's show, toured with Jack White, and was reviewed in Rolling Stone. Of the song...
Read More
In honor of National Punctuation Day
Today is National Punctuation Day! It's a day to geek out about exclamation points, semi-colons, ampersands and commas. It's also a day to go back into the Radio Way-Back Machine, and listen to this song by Dan Baird. It was a minor hit in...
Read More
World's Worst iPod: OMC "How Bizarre"
One of the more recent songs on the iPod, "How Bizarre" from OMC seemed to conjure up some positive memories from our younger listeners. That includes the woman who sang a different version with her friends...instead of singing "How...
Read More
 
Recent Blog Posts
Categories
Archives